Link Financial
link financial is committed to treating customers fairly from day one

We will provide a best in class service for you

We are committed to maintaining a culture of respect, integrity and strong business principles.  

As a customer of Link you can expect us to be:

  • Respectful and honest - we understand that being in debt is stressful;
  • Straightforward - we will make things clear;
  • Approachable - we will listen to you; and
  • Trustworthy - we will do what we say.

On occasions, you might feel that our service has not met the standards which you deserve. If you feel we could have done better we would like to hear about it and have the opportunity to put matters right. Should you wish to make a complaint you should write to: Complaints Manager, Link Financial Outsourcing, PO Box 30095, London SE1 7WU

You can call on 0800 064 4499 and request a copy of our complaint policy and a complaints form or alternatively you can download the following documents:  Complaint Form.pdf  :  Complaint Policy.pdf

Safeguarding the reputation of our clients and maintaining excellence in the way we treat our customers are of paramount importance.

Link Financial Outsourcing Limited is authorised and regulated by the Financial Conduct Authority 632508 and works with the Financial Ombudsman Service (FOS) to resolve customer disputes.

For further details on the Financial Ombudsman Service visit or call 0800 023 4 567 (calls to this number are now free on mobile phones and landlines). For postal enquiries write to: The Financial Ombudsman Service Exchange Tower, London E14 9SR.

Link is a member of the Credit Services Association (CSA).

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